Technical support
The Telelogos quality commitment:
Respond to 80% of all calls in less than one hour,
Bring solutions to 80% of all open incidents in less than 3 telephone calls,
Make contact within 8 working hours, after a call.
Respond to 80% of all calls in less than one hour,
Bring solutions to 80% of all open incidents in less than 3 telephone calls,
Make contact within 8 working hours, after a call.
Telelogos quality indicators
- June 2008, 75 % of calls handled in less than one hour.
- June 2008, 85 % of calls closed in less than 3 telephone calls.
Our hot line is available at +33 (0)2 41 22 70 00 and by mail, opening hours in France.
- Monday to Thursday from 9 am to 12 pm and 2pm to 6 pm
- Friday from 9 am to 12 pm and 2pm to 5 pm
Telephone support access is reserved for:
- our certified partners,
- our referenced partners, who have a Partner Assistance Contract
- our customers who have a Support Contract (support or software follow-up).
In order for the technical support teams to process your request more efficiently, please have the following when calling:
- contract number (Support, Software Follow-up or certified partner)
- software information (name, version, configuration, environment and serial number).
