{"id":17658,"date":"2021-02-04T17:14:00","date_gmt":"2021-02-04T15:14:00","guid":{"rendered":"https:\/\/www.telelogos.com\/?page_id=17658"},"modified":"2025-10-21T15:55:30","modified_gmt":"2025-10-21T13:55:30","slug":"support","status":"publish","type":"page","link":"https:\/\/www.telelogos.com\/en\/support\/","title":{"rendered":"Our Support Team"},"content":{"rendered":"
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Telelogos \u2013 Premium Customer Support Services<\/strong><\/h2>\n

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Telelogos\u2019 solutions are trusted in more than 60 countries worldwide. Customer satisfaction is at the heart of our mission and is delivered not only through the quality of our software but also through a highly professional support organization. Our commitment is that every customer, wherever they are, receives timely and high-quality assistance<\/strong>.<\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div>

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Customers consistently praise the professionalism, expertise, and responsiveness of the Telelogos support team. Systematic evaluations by customers and partners confirm this with outstanding results (ytd 2025). These results are echoed by Capterra reviews, where Telelogos\u2019 customer service holds a excellent global rating<\/strong>.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

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4.95<\/strong><\/span><\/div>\n
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Ticketing<\/span><\/div>\n<\/div>\n<\/div><\/div><\/div>
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4.7<\/strong><\/span><\/p>\n

Global Rating<\/span><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div>
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4.6<\/strong><\/span><\/div>\n
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Services<\/span><\/div>\n<\/div>\n<\/div><\/div><\/div>
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Customer Centricity<\/h3>\n
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  • Reliability<\/strong>: Telelogos commits on a formal SLA to safeguard customers and partners operations.<\/li>\n
  • Communication<\/strong>: Telelogos proactively shares updates through regular communications and webinars about short and long-term product commitments.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div>
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    Global Reach, Local Commitment<\/strong><\/h3>\n
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    • Dedicated internal team<\/strong>: 7 experienced support professionals form the backbone of our Customer Support organization.\n
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      • 6 specialists are based at our European headquarters, co-located with our 35 product development engineers, ensuring direct collaboration.<\/li>\n
      • 1 specialist is based in Mexico, delivering dedicated support across North and Latin America, with full coverage of regional time zones.<\/li>\n<\/ul>\n<\/li>\n
      • Certified partners<\/strong>: Our reach is extended by a worldwide network of trained and certified partners, who provide local Level 1 support to their customers.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div>
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        Industry-grade support infrastructure<\/h3>\n
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        • Ticketing<\/strong>: Support operations are powered by an integrated platform built on Freshdesk.<\/li>\n
        • Portal<\/strong>: Customers and certified Partners have access via the Telelogos Support portal to expert resources such as knowledge base, pre-production environment and technical documentation which are shared with our support team and with our R&D organization.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div>
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          \"At Telelogos, customer support is not just an add-on, it is a core pillar of the value we deliver to our customers worldwide.\"<\/span><\/strong><\/em><\/p>\n<\/blockquote>\n

          David Maillard, Head of Support<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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          Customer Review - A Selection<\/span><\/h2>\n<\/div>\n<\/div><\/div>
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          Marinette\"\"<\/span><\/div>\n
          Sales Manager<\/span><\/div>\n<\/div>\n<\/div><\/div><\/div>
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          \u00ab The support is outstanding: available, approachable, and highly competent. Telelogos is a company that truly delivers real service. \u00bb<\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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          Chamein\"\"<\/span><\/div>\n
          Digital Signage Admin<\/span><\/div>\n<\/div>\n<\/div><\/div><\/div>
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          \u00ab The Support is great. I get assisted quick and they are always willing to schedule a meeting if I get stuck. \u00bb<\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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          Key Support Information<\/div>\n<\/div>\n<\/div><\/div>
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          Training<\/h3>\n

          To save time when implementing our solutions, we support your projects through training sessions in our offices in Angers or at your location.<\/p>\n

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          For any questions:<\/span><\/div>\n

          If you have subscribed to our technical support or are within the evaluation period for one or more of our solutions, you may contact us by telephone at +33 (0)2 41 22 70 18<\/strong><\/span> or via the Support Portal<\/span><\/p>\n<\/div>\n<\/div><\/div><\/div>

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          Schedule<\/span><\/div>\n
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          • Monday to Thursday 9:00 AM to 6:00 PM<\/li>\n
          • Friday 9:00 AM to 5:00 PM<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div>
            \n\t\t\t\n\t\t\n\t\t\t\n\t\t\tACCESS THE SUPPORT PORTAL\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
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            Your feedback helps us grow and ensures we continue to meet your needs.<\/span><\/p>\n

            Share Your Feedback on Our Software!<\/span><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>
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            \n\t\t\t\n\t\t\n\t\t\t\n\t\t\tShare your review on Capterra\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div>
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            \"\"<\/p>\n<\/div>\n<\/div><\/div>

            \n\t\t\t\n\t\t\n\t\t\t\n\t\t\tShare your review on G2\t\t<\/span>\n\t\t\t<\/a>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div>
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