At MACC, the field teams are all equipped with state-of-the-art equipment: telephone, PC, tablet, printer, ... enabling them to access all the company's resources but also to finalize a sale directly with the customer, for instance.
However, internal communications did not have a dedicated communication channel until now. Email and/or SMS were then often used, whether to announce a new feature on the business application, to notify of a system maintenance, to alert of a service unavailability or simply to communicate on the current objectives.
In this context, the teams in charge of the MACC sales force as well as the IT teams wanted to find a solution that would be common to both services, simple to implement and allowing easy and instant communication when necessary, to the field teams, wherever they were, while ensuring better visibility of the messages.