Our Software Solutions Alerting Software Channels is an alerting software solution that enables the distribution of instant, targeted, and unmistakable alerts. In the event of a critical incident requiring immediate information delivery, the alert overrides all activity through a centered pop-up on the screen, requiring user acknowledgement before they can continue working. With Channels, every essential message is delivered quickly, allowing teams to react efficiently and with confidence during emergency situations. Request a demo https://www.telelogos.com/wp-content/uploads/2023/06/Alerte_1.mp4 An alerting software to manage all your critical situations Every organization may face critical situations. Channels, an alerting and push-communication software, delivers instant, unmissable messages: cyberattacks, technical incidents, operational crises, or health emergencies. Thanks to Channels, teams can react quickly and in a coordinated way, supported by real-time communication that cannot be ignored. Instant alerts in case of cyberthreats Even a secure network can be exposed to threats. Channels instantly notifies relevant employees and provides clear instructions (e.g., isolate a compromised server, disconnect a device). This rapid, centralized communication reduces mistakes and limits the spread of cyberattacks. Ensuring operational continuity During operational incidents—production failures, outages, electrical disruptions—Channels allows IT, technical, and maintenance teams to instantly send alerts and instructions to employees on workstations or mobile devices. This reduces support calls and allows technical teams to focus on problem resolution. Effective communication during maintenance operations Channels enables efficient communication between managers and employees for clear, real-time maintenance updates. With its intuitive interface, teams are instantly and reliably informed about upcoming or ongoing maintenance operations. Communicate during institutional crises In the event of reputational issues, product recalls, or other urgent corporate-communication situations, Channels immediately informs staff and provides guidelines, messages, and required actions—ensuring a controlled and coordinated response. Protect and alert in case of emergency With Channels, you can instantly notify employees of safety issues: fire, intrusion, severe weather alerts, or major institutional events. With a single click, you can broadcast messages to all employees, reliably, unmistakably, and immediately. Why choose Channels as your alerting software? Critical situations can arise at any moment. Even with preparation, some events are unpredictable and require fast, targeted, and effective communication. Channels establishes an official, dedicated alerting channel, enabling coordinated action. The solution integrates into your Business Continuity Plan (BCP) and complies with ISO 27001 crisis communication recommendations. Unmissable alerts With Channels, no alert goes unnoticed. Messages appear at the center of the screen, on top of all running applications. Mandatory acknowledgement ensures every user has received and read the information. A dedicated alerting channel Channels creates a trusted, official communication channel entirely dedicated to critical situations—independent from email or internal messaging tools that often fail during crises. Even during technical issues or cyber incidents, alert delivery remains operational. Immediate ROI through improved responsiveness By instantly delivering essential information, the company can prevent blocking situations, provide the right instructions, and save valuable time. Immediate, effective communication during operational disruptions reduces downtime and increases productivity—resulting in near-immediate return on investment. Instant message delivery In an emergency, every second matters. Channels ensures instant distribution of messages to all relevant employees—on-site, remote, or on the move. No need to wait for messages to be read or forwarded: alerts are delivered in real time, ensuring fast reaction and effective crisis management. A single, reliable source of information During crises, employees need verified, centralized information. Channels becomes the organization’s trusted source, gathering and distributing all incident-related communications from a single point. Guaranteed 24/7 availability Channels, provided as a SaaS solution hosted on an Azure server in France, is available 24/7 for administrators and users. Even if internal infrastructure is unavailable, the software remains accessible through the internet, ensuring alerts can be published and received instantly. Direct distribution on workstations Channels instantly broadcasts alerts on all workstations, guaranteeing fast and effective message delivery. For the sender, no need to know who is logged in—the alert targets the device (support teams, operators, front-desk staff, cashiers, etc.). For the recipient, no need to check emails—the message appears automatically as a notification or pop-up. A powerful alerting interface Custom alerts and templatesPrecise targetingSchedulingInstant sendingDelivery statisticsAccess rightsHistoryCreate customized alerts or templates—text, image, or link—to communicate clearly and attract attention. Quickly select audiences from preconfigured groups to ensure accurate, effective targeting. Send alerts instantly or schedule them for planned events. Define start/end dates and times so every message is delivered exactly when intended. Send communications instantly for immediate response during emergencies. Just a few clicks: write the message, choose the audience, send. Track internal communication performance—delivery rates and clicks—to measure message impact. Enable autonomous communication from multiple departments. Create multiple sender accounts and define access rules to control which groups/services they can reach or which channels they can use. Consult the full communication log: content, channel, and target. Organize messages by priority and track delivery through the dashboard. Discover the backoffice during a demo Additional features to support your internal communication needs Channels also allows communication through three additional channels on PC and mobile—depending on urgency and communication goals—within a broader communication strategy (follow-up messages, recurring reminders, varied formats for better impact, etc.).With Channels, Alert, Notify, and Engage your teams! Notification Send informative pop-ups to workstations and mobile devices. Add visuals and/or links for stronger impact, such as surveys, information pages, documents, or applications. Wallpaper Update employees’ desktop backgrounds centrally. This is ideal for internal branding and for displaying recurring informational messages. Lock Screen Communicate important messages (cybersecurity, CSR, awareness campaigns…) visually and effectively without disrupting work habits. The lock screen is seen multiple times throughout the day—use it as a communication asset. WE CAN ADVISE YOU Want to improve your alerting processes? Request a demonstration They use our alerting and communication software « The Channels alerting software improves the connection between users and the IT department. It is simple, fast, and immediate on their work tools. It improves user responsiveness and helps IT become more proactive. » Gilles Gaillardon Micro-Network Technician Since implementing Channels, support calls were reduced by 75% during incidents. When a problem occurs, IT sends an alert to all affected workstations indicating the issue, expected resolution time, and instructions. « Channels has helped MACC improve communication and cohesion among our field teams, simplify internal processes, gain efficiency through real-time alerts, and engage our sales teams on the field. » Florian Maquet Information Systems Department Previously, over 50 support calls could arrive during recurring incidents. Channels now prevents most of them. « The alert format provides real value to our department and has become indispensable. The solution is very easy to use. Training and deployment were extremely fast. » Pierre Chevanne Support & Integration Manager The CGFL uses Channels to instantly inform its teams during emergencies (access closures, software downtime, etc.), reducing unnecessary support calls and ensuring immediate delivery of critical messages. Discover our customer stories FAQ — Everything about Channels What acquisition mode is available for Channels? Channels is available as a SaaS (Software as a Service – Cloud) solution for maximum flexibility. How do you access the platform and on which devices? The Channels back office is accessible via any web browser, regardless of machine or operating system. Which devices can receive communications? Channels can communicate with Windows PCs, Android and iOS smartphones and tablets, as well as connected devices such as smartwatches, Apple CarPlay, and Android Auto. Which IT environments are supported? Channels is designed to operate smoothly in Citrix and RDS environments. Are there Channels APIs? Yes. Channels APIs allow automated sending of notifications or alerts based on triggers: panic buttons, thresholds exceeded in databases or business tools, etc. Channels APIs follow REST standards. Is a secure authentication system available? Yes. Channels supports Single Sign-On (SSO) for maximum security. Is it easy to build user groups and targets? Channels connects to your Active Directory to simplify target creation within the back office (names, emails, groups, etc.). height="825px" width="1200px"style="border:0px #ffffff none;" height="825px" width="1200px"style="border:0px #ffffff none;"
