Proxiserve manages more than 2200 tablets thanks to Clyd MDM softwareProxiserve Group is the French leader in housing services. With its various subsidiaries it delivers to more than 3 million customers, individuals and companies, installation and maintenance services for individual and collective boilers, and the maintenance of Energy, Electricity and Water counters for collective housing.The Proxiserve Group has more than 3,400 employees, including 2,500 field technicians and 100 agencies throughout France.
To improve the performance and the quality of service provided to its business customers, Proxiserve launched a study to equip its “B2B” technicians with an embedded business application on their mobile devices.
Proxiserve selected non-rugged Android tablets. The study showed to Proxiserve that beyond the business application management, it was imperative to secure the tablets. In addition, Proxiserve decided to secure the environment on the device using an interactive kiosk, limiting the access of technicians to business-only applications.
After testing a stand-alone kiosk, which proved to be unmanageable on so many tablets, Proxiserve consulted MDM software vendors that incorporated a centralized kiosk service in their solution. At the end of this consultation, Proxiserve selected Clyd software.
A total of 2200 “B2B” technicians are now equipped with the solution
These “B2C” technicians will be equipped with 10-inch Android tablets, a kiosk and Clyd MDM, plus a business application allowing them to establish quotes and invoices and check the technical documentation of the material on which they intervene.
Since the MDM tender was essentially about the kiosk mode, Clyd offered this service easily to PROXISERVE with its simple and ergonomic management from the web console interface :
« Clyd clearly meets 100% of our centralized kiosk needs and allows us to have complete control of our 2200-tablet fleet. This reassures us. »
Yannick NEYRAT – IT Systems Department PROXISERVE
